British Forces Germany Health Service
BFG Health Service (BFGHS) provides healthcare services to military personnel and UK based civilians in Germany. The service is also available to dependants and other entitled personnel.
All patients are requested to register as soon as possible after arrival.
Parents of children under the age of 5 years are advised to contact the Health Visitor upon arrival.
General health service information is available on the BFGHS Website
| DEFENCE MEDICAL WELFARE SERVICE |
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Ambulance - 112
Emergency Medical Services (from 8pm - 8am): 05254 982 2333
Hameln Emergency Cover (from 5pm - 8am): 05151 917 333
Visitors' Sponsorship Information Download this document containing important information regarding medical services available for visiting relatives to BF(G).
Medical Reception Station (MRS) Sennelager
The MRS is situated on Talbot Barracks, within Normandy Barracks. This is the largest Medical Centre in the Garrison offering a variety of clinics and services including Forward Outpatients for some specialities such as dietician and optician.
Appointment Times
You will be offered a 15-minute appointment. Should you require longer, please request a double appointment.
| Monday - Friday | 8am - 8pm | Emergency service only after 4.30pm Closed on Wednesday afternoons for staff training (emergencies will be dealt with). |
| Monday | 5pm - 7pm | Family Planning Clinic |
Contact Numbers
| Military Number | Civilian Number | |
| Reception & Appointments | 79 2414 | 05254 982 2414 |
| Forward Out Patients | 79 2977 | 05254 982 2977 |
| Health Visitor | 79 2980 | 05254 982 2980 |
| Community Midwives | 79 2624 | 05254 982 2624 |
Barker Medical Centre
Located in block 9 within Barker Barracks, this is a 3 doctor practice providing routine and urgent medical care.
Appointment Times
A routine doctor and nurse appointment is 15 minutes, some clinics require longer appointment slots. Please ask at reception as they will be able to advise you. Please note if you have more than one problem to discuss with the doctor please ask the receptionist to book more time for you.
| Monday - Friday | 8am - 4.30pm | Closed on Wednesday afternoons for staff training. Emergencies will be dealt with. |
| Monday - Friday | 8am - 10am 10.30am - 12.30pm 2pm - 4.30pm |
Pharmacy |
Contact Numbers
| Military Number | Civilian Number | |
| Reception & Appointments | 79 3258 or 79 3256 | 05251 101 258 or 05251 101 256 |
| Dispensary | 79 3188 | 05251 101 188 |
| Practice Administrator | 79 3309 | 05251 101 309 |
| 1 PWRR Medics | 79 3306 | 05251 101 306 |
| 3 CS Bn REME Medics | 79 3195 | 05251 101 195 |
| 35 Engr Regt Medics | 79 3184 | 05251 101 184 |
Detmold Medical Centre
Located on Siegfried Strasse, Detmold, next to the Community Centre.
Appointment Times
A routine doctor and nurse appointment is 15 minutes. Please ask if you require longer.
| Monday - Friday | 8.30am - 4.30pm | Closed on Wednesday afternoons for staff training. Emergencies will be dealt with. |
Contact Numbers
| Reception & Appointments | 05231 20324 |
| Emergencies - during working hours | 05231 37022 |
| Emergencies - out of hours & bank holidays | 05254 982 2333 |
Hameln Medical Centre
Located in block 11 within Gordon Barracks.
Appointment Times
| Monday - Friday | 8.30am - 9.20am | Soldiers' Sick Parade |
| Monday - Friday | 10am - 5pm | Families Clinic by Appointment |
Contact Numbers
| Military Number | Civilian Number | |
| Reception & Appointments | 83 2428 | 05251 917 428 |
| Emergency Out of Hours Cover | 83 2333 | 05251 917 333 |
For Hameln residents, in an absolute emergency go straight to one of the following hospitals:
Wilhelmstrasse Krankenhaus - for children under 16 years and pregnancy related emergencies
A&E, Weser Krankenhaus - for all over the age of 16 years
BFGHS produce a useful 'How to Contact' the health services guide which includes a tear-off section containing the following important information that should be carried by all entitled personnel in case of an emergency.
BFGHS regularly send patients to local German hospitals in Paderborn for treatment. Details on where each of these facilities are located can be found at the following links.
Directions to St Vincenz Haus 1 (Orthopaedic Outpatient Clinic)
Directions to St Vincenz Haus 2 (Neurology Outpatient Clinic)
Directions to St Vincenz Haus 3 (Gynecology Outpatient Clinic)
Directions to Karl Hansen Klinik (Ear Nose & Throat Outpatient Clinic)
Patient’s Comments, Plaudits and Complaints
We are constantly striving to improve our services and welcome your thoughts, comments and suggestions on how you would like us to deliver a service that meets your needs and fits in with your lifestyle.
Often we may not notice things that you experience when you come to see us and therefore we appreciate your comments and suggestions. These can be sent to us through the medical centre practice staff either verbally or in writing but we also have added a comments page to this website. Click on the face link below to access the new page. From here you can open online forms through which you can send us your comments directly. These are electronic forms which once submitted are sent directly to my electronic inbox. These forms can be used for any of the practices listed above or health services you may use in Paderborn Garrison.
We also have a formal complaints policy. Click here for more information.
If you wish to comment on any aspect of the Health Service during your time in Paderborn please either contact the practice staff, use one of the links or write to me directly.
Lt Col S R Dalal
Garrison Clinical Director
John Farmer Building
Normandy Barracks
Sennelager
BFPO 16
DII email: BFGHealthSvcs-SLG-RCD
Civilian email address: Sohrab.dalal359@mod.uk
Tel 05254982 4551
Fax 05254982 4552
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Potential Disruption to Health Services in September 2011
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Barnaby Bear - Barnaby's Trip to The Hospital
Guy’s and St Thomas’ NHS Foundation Trust (GSTT), the British Forces Health Service contract, has recently published a new edition of ‘Barnaby’s Trip to the Hospital’. This children’s book, aimed at Primary school-aged children and below, has been produced to ease any anxieties that children may have about going into hospital. It replaces the first edition, called ‘Barnaby Bear’s stay in the hospital Kinderklinik’.
It tells the story, with photos, of what happens to Barnaby Bear during a stay in hospital, helping children to understand what they can expect from their hospital visit.
The book is widely available from medical centres, HIVEs, Home-Start and paediatric nurses around BFG. From September the book will also be available from primary schools.
For more information about the book, please contact Monique Jones, Patient Support Manager, GSTT, on Tel: Bielefeld Mil (81) 7895 or mobile: 0175 183 1765. Protect Yourself From Flu This Winter
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