HIVE Customer Charter

Our Mission Statement

HIVE Information Centres Support the Chain of Command and Tri–Service Communities through the provision of up to date and relevant information.

Our commitment to our customers is to:

Ensure the needs on the community are the focus of the service we provide.

Create a pleasant, welcoming and confidential environment.

Treat all our customers, in a polite and respectful manner.

Publicise our range of services and opening hours and keep our customers informed of any changes.

Continually investigate ways of improving our services.

Train and develop our staff so that our customers receive a quality service.

Welcome feedback, suggestions or concerns and act upon them appropriately.

Our customers can help us by

Giving feedback on any services we provide.

Not smoking in the building.

Taking care of their own health and safety whilst visiting the HIVE and reading all Health and Safety notices.

How to give feedback

We welcome customer’s comments on any area of our service

Feedback sheets can be found in your local HIVE, in the back of any booklet produced by HIVE Europe, on the New Arrivals CD Rom and our website.

Post these back to Director HIVE Europe or drop into your local HIVE (envelopes are provided.)